Available Policies

Standard Policies

Item Availability

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Items in stock will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. We do not process payment for Out of Stock and Backordered items until the item is shipped.

Most orders placed prior to 1:00 pm PST ship the same day. After your order leaves our facility, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Special Order Items & Out Of Stock Items

Special Order Drop Ship and Out of Stock items require additional time before they can be shipped. These items ship once item is ready, your payment is approved, and the receiving address is verified.

Shipping

HTRP reserves the right to select the best possible shipping method that properly balances the timing of carrier pick-up, carrier capabilities, carrier service area, total transit time, and cost.

Shipping Methods and Costs

Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Shipping costs for orders placed on this site are based on carrier minimums and the weight of the total order. An order containing multiple items may receive a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout. When ordering in bulk it is best to phone in your order. Large orders may require special handling or shipping calculations which may delay your order if we can not reach you to confirm the new shipping amount.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Next Day, or Overnight service or Guaranteed). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 1:00 p.m. CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

48 Contiguous United States

  • Standard Ground, normally 1-4 business days
    Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 1-4 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

    Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the estimated total shipping cost for your order during Checkout
  • Shipping Rules and Restrictions
    • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
    • The shipping cost shown for an individual item reflects what you can expect to pay if the item ships separately. If a portion of your total order cannot be shipped the items available will ship together. If you wish the items to be shipped separately call customer service. Additional shipping and handling fees may apply.
    • Please call a Customer Service Representative at (844) 463-HTRP (4877) if you have any questions.

Tracking Your Order

When can you track your order?

Orders placed may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

To view tracking information Log In your account 24 hours a day.

Finding Your Order Status

The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.

You may Log into our web site for Your Account 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders (including tracking information). If you still have questions about your order, please contact us via e-mail or by phone.

How is order status different from tracking information?

The status of your order represents what is happening with your order between the time you place it and the time it ships from our facility. Once your order leaves, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible by logging onto Your Account on our web site when the information becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped.

Payment Options

Credit cards accepted:

  • Visa
  • Master Card
  • Discover Card
  • American Express

Important information about payment:

  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
  • Occasionally we audit our automated credit card processing system for errors which may result in your payment not being processed before your order was shipped. We retain and will exercise the right within the credit card merchant guidelines to obtain credit card charges up to 1 year from the date of purchase; provided we failed to do so earlier. If we can obtain funding then we will invoice the customer to provide funds for the item(s) which were shipped and received.

Taxes

Any taxes which Seller may be required to pay or collect under any existing or future laws with respect to the sale, purchase, delivery, storage, processing, use or consumption of any other materials covered thereby, including taxes upon or measured by the receipts from the sales thereof, shall be for the account of the Buyer who shall promptly pay the amount thereof to the Seller upon demand, or in lieu thereof, furnish Seller with a tax exemption certificate acceptable to the taxing authorities.

E-mails About Your Order

Email addresses collected through order processing are only collected so that we may send you order confirmation information. HTRP does not use this information for marketing purposes. After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Order Confirmation E-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records. This is not a guarantee of product availability in the unlikely event the item(s) are unavailable/out of stock. Your Credit Card will not be charged for out of stock or back ordered items until the item ships.
  • Shipment Confirmation. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the ship method selected, item(s) selected, and your shipping location.
  • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, etc. Should you receive a notice like this, please call a Customer Service Representative at (844) 463-HTRP (4877) immediately so the problem can be addressed.

Delivery of Your Items

Delivery of your items can take anywhere from one to four full business days, depending on your location and the shipping method you select at Checkout. Business days are Monday-Friday, excluding federal holidays within the United States.

Cancellations Due to Order Processing Difficulties

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Invalid shipping method to specified destination.

If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changing or Canceling Your Order

After you have clicked "Check Out", your order begins to process and you cannot cancel or change your order online; however a customer service representative can change, add to or remove items from any order that has not been packaged for shipping. Special Orders can be cancelled no more than 24hrs after the time of ordering.

Email - sales@heavytruckrepairparts.com
Phone : (844) 463-HTRP (4877)

Good Damaged in Transit / Concealed Damage

Upon receipt, immediately inspect the item received for any possible damage. If there is obvious damage to the item, please take a photo and refuse receipt from the carrier. Damage to goods in transit is the responsibility of the carrier. It is the responsibility of the customer to report all damages to the carrier without delay. Any evidence of damage to material shipped, upon opening of the original shipping package must be reported to and a claim made with the delivery carrier without delay. If you receive a damaged or defective item, contact a Customer Service Representative within 24 hours of receipt at (844) 463-HTRP (4877). Please provide your order number, item number and tracking number from your original confirmation e-mail, and your e-mail address and phone number. We will make every reasonable effort to work with you to replace the item in a timely manner.

Returning of Material

All sales are final. Returns are at the sole discretion of HTRP. Any returns must be authorized prior to return with a Return Authorization number, and must be shipped prepaid. All returns are subject to a 20% restocking charge. Returns resulting from HTRP shipping errors are NOT subject to any restocking charges.
  • Place the RA Number on the outside of the box next to the packing list.
  • Boxes without a visible and valid RA on the outside of the box will be refused.

Enclose a copy of the packing list with the item. Be sure to keep the original packing list for your records.

Ship the return package to:

HTRP
RA #:_______________
9304 E US HWY 40
Independence, MO 64055
United States

Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Credit

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.

Opening An Account

Opening an account is easy. Simply click My Account or when you place an order, you will be prompted to create an account name and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.

Account Benefits

  • Order History. Receive important information regarding your order and the capability to track your order up to the moment it arrives.
  • Faster Checkout. Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout!

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

  1. Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
  2. Shipping Limitations. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
  3. Accuracy of Information. HTRP attempts to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
  4. Use of this Web Site. The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, HTRP and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
  5. Trademarks. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of HTRP and its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of HTRP or such third party owner.
  6. Linking to this Web Site. Creating or maintaining any link from another Web site to any page on this Web Site without HTRP prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without HTRP prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.
  7. Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by HTRP or their affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither HTRP nor any of their affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither HTRP nor any of their affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.
  8. Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that HTRP may have at law or in equity, if HTRP reasonably determines that you have violated or are likely to violate the foregoing prohibitions, HTRP its affiliates may take any action they reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. HTRP will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing HTRP  to disclose the identity of anyone posting such materials.
  9. User Information. Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. HTRP each of its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. HTRP may, but is not obligated to, monitor or review any User Communications. HTRP shall have no obligations to use, return, review, or respond to any User Communications. HTRP will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. HTRP retains the right to remove any or all User Communications that includes any material HTRP deems inappropriate or unacceptable.
  10. DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER HTRP NOR ANY OF THEIR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER HTRP NOR ANY OF THEIR AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, HTRP HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HTRP HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
  11. LIMITATIONS OF LIABILITY. HTRP nor its affiliates assumes any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. IN NO EVENT WILL HTRP, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.
  12. Revisions to these Terms and Conditions. HTRP may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.
  13. Choice of Law; Jurisdiction. These Terms and Conditions supersede any other agreement between you and HTRP to the extent necessary to resolve any inconsistency or ambiguity between them. This Web Site is administered by HTRP from its offices in Kansas. These Terms and Conditions will be governed by and construed in accordance with the laws of the Commonwealth of Kansas, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site shall be brought only in the courts of the Commonwealth of Kansas or the United States District Court of Kansas. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  14. Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
  15. Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our customer service department at (844) 463-HTRP (4877).